Privacy Policy for Coc Express (info@cocexpress.co.za)

This Privacy Policy describes how Coc Express (Pty) Ltd (“Coc Express”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you use our services, including our website (the “Service”).

1. Information We Collect

We collect several different types of information for various purposes to improve our Service to you.

  • Personal Information: While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you (“Personal Information”). Personal Information may include, but is not limited to:

    • Email address
    • Name
    • Phone number
    • Physical address
    • Payment information (e.g., credit card details)

  • Usage Data: We may also collect information about how you access and use the Service (“Usage Data”). This Usage Data may include:

    • IP address
    • Location information (general, not precise)
    • Browser type and version
    • Operating system
    • Referring URLs
    • Pages viewed and time spent on those pages
    • Search terms used

2. Use of Your Information

We use the collected information for various purposes:

  • To provide and maintain the Service
  • To improve and personalize the Service
  • To process payments
  • To send you promotional emails and marketing communications (with your consent)
  • To respond to your inquiries and requests
  • For internal purposes such as audits, data analysis, and fraud prevention

3. Legal Basis for Processing Personal Information (POPI Act)

In accordance with the Protection of Personal Information Act (POPI) of South Africa, we rely on the following legal basis to process your personal information:

  • Consent: We will obtain your consent for certain uses of your personal information, such as sending you marketing communications.
  • Contractual Necessity: We may use your Personal Information to fulfill our contractual obligations to you, such as processing payments and delivering our services.
  • Legitimate Interests: We may use your Personal Information for our legitimate interests, such as improving our Service, preventing fraud, and enforcing our policies. However, we will only do so where your interests and rights do not override those interests.

4. Retention of Your Information

We will retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may also retain your Personal Information for longer periods as required by law or for our legitimate business interests, such as fraud prevention.

5. Disclosure of Your Information

We may disclose your Personal Information to third parties under the following circumstances:

  • Service Providers: We may employ third-party companies to facilitate our Service and to provide us with related services, such as payment processing, data analysis, and marketing. These third parties will only have access to your Personal Information necessary to perform their services and are obligated to treat your information with confidentiality.
  • Compliance with Law: We may disclose your Personal Information if we are required by law to do so or if we believe such disclosure is necessary to protect our rights, comply with a court order, prevent fraud, or investigate suspected illegal activity.

6. Your Rights

Under the POPI Act, you have certain rights regarding your Personal Information. You have the right to:

  • Access your Personal Information
  • Request the correction of inaccurate Personal Information
  • Object to the processing of your Personal Information
  • Request the erasure of your Personal Information (under certain circumstances)

You can exercise these rights by contacting us at info@cocexpress.co.za.

7. Security of Your Information

The security of your Personal Information is important to us. We use commercially reasonable measures to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure. Therefore, we cannot guarantee absolute security.

8. Children‘s Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect Personal Information from Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a Child without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@cocexpress.co.za.